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Samsung DCS 816

The Samsung DCS 816 enables businesses to react to customer needs swiftly and effectively.

Samsung DCS 816 Capacity

1 - 8 Incoming Trunk ports (Telkom / Neotel / Premicell lines)
1 - 12 Extensions including Operator. (12 Digital and 4 Analog)

 

Samsung Auto Attendant

With the Auto Attendant option, incoming calls are never on hold for long. The Auto Attendant can answer multiple calls simultaneously and provide customized greetings. External callers are prompted by the Auto Attendant to dial the direct extension number thus bypassing the operator. If no extension is dialed within a specified time, the call is automatically connected to the operator or another extension. The Auto Attendant can work independently or together with a voice processing system.

 

Samsung DCS 816 Uniform Call Distribution

When a group receives a call, the Samsung DCS 816 will direct the call to the first available person in that group. If no operator is available to answer the call, the PABX will play a message which reassures the caller that assistance will be provided as soon as possible. System flexibility enables group supervisors to monitor the status of all incoming calls.

 

Samsung DCS 816 PABX - Caller Identification

The Caller ID option on the Samsung DS telephones shows the caller's name and number, even if you are on the other line. In addition, a single keystroke will save the caller's number so that you can easily return the call.

 

Samsung PABX -Call Centre Applications

Reports and statistics available to group supervisors include:

  • Number of total calls
  • Number of calls waiting
  • Average queue time and longest waiting time
  • Number of times that all agents were busy
  • Average number of rings before the calls were answered
  • Average service time after the calls were answered easily

 

Samsung DCS Daughter Cards for additional Telephone extensions

Add Handsets (Telephones), Fax Machines or Modems. You can easily add a fax machine, a modem or extra handset to an existing DS keyphone. With the optional DCS Daughter Card, the additional devices operate independently. The fax machine or modem can have its own extension number so you can send and receive faxes or data while making calls.

 

Samsung Telephone Systems - Dect Compatibility

With cordless handsets utilizing the power of the Samsung DCS and DECT digital PABX / Switchboard / Telephone systems, you have the freedom to move around the office. Wherever you are in the office, people can contact you.

 

Samsung Switchboard - Teleconferencing

The Samsung DCS Telephone system allows for any combination of up to five extensions or trunk lines for a teleconference. People can be added to or removed from the group once it is established.

 

Samsung PABX - Call Management - Comprehensive Telephone Management Facilities

The Samsung DCS PABX provides a variety of comprehensive data for management purposes, including cost reports and detailed reports of incoming and outgoing calls. The PABX can also be programmed to restrict certain types of calls (for example, international or premium rate numbers) to help eliminate any abuse of the telephone system. And with the comprehensive cost saving function, the DCS ensures that all calls are made at the most economic rate.

 

Samsung PABX - Integral Paging - Paging Facilities Available To All Users

The Samsung DCS PABX provides an integral paging system, which can be tailored to suit the caller's needs.